INITIAL COMMUNICATION

First Contact with the Company & Getting Started

• You Call or Submit a Form
• We Discuss Your Project and Learn About Your Business
• You Fill Out a New Business Questionnaire Giving Us a Structured Understanding of Your Needs
• We Take Our Notes and Your Completed Questionnaire and Create an Itemized Needs Assessment

DETERMINE THE PLAN OF ACTION

Refine and Perfect the Statement of Work

• Our Team Meets to Discuss Your Needs and Determine a Qualified Plan of Action
• We Create a Preliminary Rough Draft Statement of Work for Your Review
• You Help Us Refine the Statement of Work to Fit Your Exact Needs
• We Create a Detailed Statement of Work and You Approve It

DESIGN CREATION AND APPROVAL

Gather All Design and Content Needs & Create the Concept

• We Create Your Personalized Project Portal Using Basecamp (This is Our Team Collaboration Tool) You Get Updates on Your Project in Real Time
• We Create and Explain Your Custom Wireframe
• We Revise and You Approve Your New Website Wireframe
• Our Design Engineers Work with You to Get Content Approved
• Our Design Engineers Create a Detailed Sitemap for Your Approval
• We Create and Explain Your Custom Mockup Website Design
• We Revise and You Approve Your Custom Mockup Website Design

WEB DEVELOPMENT

Develop ALL Aspects of the New Website & Get Your Approval

• Your Project Manager and Development Team Assign Tasks and Get Started on Your New Website Design and Development
• We Keep You Updated on Your Project in Real Time via Your Custom Project Portal in Basecamp
• We Complete and Launch the Development (Demo) Website
• We Review with You Your New Website Design
• We Make All Necessary Revisions You Request
• We Complete a 2nd Client Review with You and Make All Requested Changes

FINALIZATION AND LAUNCH

Get Your Final Approval, Complete Launch Tasks & Follow-Up on Performance

• We Finalize All Search Engine Optimization Features on the New Website
• You Approve Your New Website
• We Launch Your New Website + Submit to Search Engines and Setup Analytics
• (1 week after launch) Account Manager & Spark Development Analyze Live Website’s Performance and Give You a Report